Feature requests

Currently, when setting up the whitelabel option for the highest tier subaccounts (of AppSumo Agency Plan), the interface displays several tabs that are only relevant to the main agency account. Specifically, tabs such as "promo page branding", "for sub-accounts", and "other settings" are visible to my clients. ​Even though there are no actual settings under these tabs for them to configure, seeing them in their dashboard creates a confusing user experience. ​Could you please remove or hide these specific agency-level tabs from the subaccount interface? It would make the dashboard much cleaner and prevent unnecessary confusion for our clients. Thank you!

It would be highly valuable to add NFC support to Boomerangme’s digital loyalty and membership cards. Boomerangme already offers a strong wallet-based solution for customer engagement, loyalty, and retention through Apple Wallet and Google Wallet . Enabling NFC functionality would further enhance the in-store experience by allowing customers to interact with their digital cards through a simple tap rather than relying solely on barcode or QR code scanning. This could be especially useful for use cases such as: • Loyalty program interactions. • Rewards and perk validation. • Membership identification. • Faster in-store customer recognition. • Smoother redemption at the point of sale. From a product perspective, NFC support could provide several benefits: • A faster and more seamless customer experience. • A more modern and premium wallet card interaction model. • Improved usability in physical retail and service environments. • Greater flexibility for real-world loyalty and membership workflows. • Stronger differentiation for Boomerangme’s digital wallet offering. This feature would make the platform even more valuable for businesses that want to use digital wallet cards not only for marketing and retention, but also for practical and frictionless in-person interactions. Attached are images showing examples of NFC-enabled digital wallet card interactions. If this would also be useful for your business or use case, an upvote would help highlight the demand for this feature.

Merchants using the scanner app currently have to type in transaction amounts manually every time. For busy locations like cafés, bakeries, food & drink spots this slows things down and leads to errors. Request: Let merchants pre-define a list of products/menu items with fixed amounts (e.g. "Café Latte - 4.50") that appear as quick-select buttons in the scanner. One tap instead of manual entry. Why it matters: This is critical for any merchant not using a POS integration. It turns the scanner from a slow manual tool into a fast, practical checkout companion. Especially for high-volume, low-ticket businesses. Also makes the transaction data far more useful for stats and reporting since items are tagged, not just raw amounts.

When a new sub-account is created, users are immediately greeted with a "Tell us about your company" popup that attempts to auto-generate loyalty cards based on the business profile using existing card snapshots. While the idea behind this is great in theory, it's causing real friction for our end users during onboarding. The main issues we're seeing: Most new users don't instinctively hit "Skip" when a popup appears as the very first thing after signing up, they assume it's a required step and try to complete it. The search and map functionality doesn't always work reliably (wrong location, map not centering on the selected business), the submission takes a long time to process (60+ seconds), and when it fails there's no clear error message. Even when it does work, the auto-generated cards are often incomplete (e.g. missing currency, wrong details) and need to be redone anyway. The result is that our new signups are getting stuck or frustrated before they even see the actual dashboard. We're noticing a decrease in activation rates that we believe is directly tied to this experience. What we'd like: A simple toggle at the whitelabel/agency level to completely disable this popup for sub-accounts. Let us control the onboarding experience for our users, we know our customers best and in many cases prefer to guide them through setup ourselves or let them explore the dashboard first.

Here’s the situation: when a customer signs up on our dashboard, we have no way to verify them, and we’re getting spam accounts. We need OTP verification to approve the email address of customers who are signing up directly on our sub-account platform, because fake accounts are being created. So we really need a verification process. I was thinking that a good solution for us would be to perform an OTP verification when the customer registers and chooses any of the plans: they would receive an email, enter the code, and then use that code to log in and complete the registration.

Hi, I am an Agency Unlimited user. Can we change the name of Richie AI to something else? When people Google Richie AI, it associates with BoomerangMe. As a white-label agency, I don't like that.

Currently, the platform only supports Twilio as the built-in provider for essential service SMS, such as "Authorization by phone number" and "install/restore cards." The WhatsApp integration is limited to marketing messages and alternative install links. Because many international clients rely heavily on WhatsApp rather than traditional SMS (and prefer not to manage a separate Twilio subscription just for OTPs), it would be incredibly valuable to allow the WhatsApp Bot to fully handle these core authorization and service functions. Enabling a complete WhatsApp-native onboarding flow would reduce friction and lower operational costs for agencies and their clients.

Please implement an email verification step before registration for sub-accounts. We are receiving numerous fake and junk emails; verifying emails will assist us in retargeting customers and preventing numerous temporary accounts for both us and Boomerangme. If this is not feasible at the moment, my suggestion is to permit us to disable registration so that each sub-account can be activated manually. This way, we can design our own verification workflow using tools like Make or Pabbly.

Please make it so that customers, in spite of installing their card after the start date, would still receive the start notification of the promo. Otherwise, how would they know of the promo? Also, the end notification shouldn't be sent out to all customers, but only to those who didn't already redeem the promo offer.

Currently, when multiple rewards are configured within the stamp card, the business only sees that the customer has an accumulated or available benefit, without additional details. It would be ideal for the business to be able to clearly identify what benefit corresponds to the number of accumulated stamps. For example, for the system to indicate that: with 3 stamps the customer gets a discount, and with 6 stamps you receive a free product. In this way, the trade would have greater clarity about the specific benefit that should be applied in each case.