Feature requests

Hi, Is there any plan to change the name Richie AI within sub-accounts? Few Clients actively search online, and Richie is directly associated with Boomerang. This creates confusion and puts us at a disadvantage, which is NOT a FAIR approach. This matter is urgent and requires immediate attention. Please advise on the next steps as soon as possible to change the name within Agencies sub account.

I reported this error to the BoomerangMe Help Desk two months ago. Unfortunately, I haven't heard anything from them yet. This is a bit ridiculous because my client cares about notifications working properly and he gave me a terrible telling-off. I don't blame him because two months have passed and the bug is still not fixed. On top of that, as an agency, I can't even say anything about what's going on with this issue because I don't have any information from the BoomerangMe team. I found the cause of the error myself. I presented it to the BoomerangMe team, and so far, nothing... What's going on... Let me explain: If your client has created, for example, two or more loyalty cards for their company and offers them to their customers, and there are people who have installed both cards on their phone, then if someone on one of the cards disables and re-enables push notifications from the card level on the reverse side of the card, push notifications for the other card will automatically stop appearing on the phone screen. The problem occurs with PWA installations. I have tested this on different brands of smartphones and the problem is the same everywhere. Please test this and vote for this issue to finally be fixed.

Hi, Is there any plan to change the name Richie AI within sub-accounts? Few Clients actively search online, and Richie is directly associated with Boomerang. This creates confusion and puts us at a disadvantage, which is not a fair approach. This matter is urgent and requires immediate attention. Please advise on the next steps as soon as possible to change the name within Agencies sub account.

Richie AI Marketer needs to: Display option separately for AI to create the subject and body separately Remember context from initial to the breakup emails Allow links and click tracking with stats for each prospect Allow choosing LLMs and their versions Allow A/B testing Stop sending further emails if prospect responds negatively or books a call Stop defaulting phone number format in signature to the US and respect local / account-regional format

Currently, when a customer completes a stamp milestone, the front of the Stamp Card only shows generic text such as: “1 reward” “2 rewards” “3 rewards” This creates confusion for customers, as they can’t immediately see what the reward actually is. Many merchants want customers to instantly understand the value they’ve unlocked without needing explanation from staff. Example Issue A barber or café may offer: 10 stamps = 10% off 20 stamps = Free trim / free drink At the moment, when a customer reaches 10 stamps, the card just shows “1 reward” instead of clearly stating “10% off” or “Free Trim” on the front of the card. Proposed Solution Add the ability for businesses to: Define a custom reward label per stamp milestone Display that label clearly on the front of the Stamp Card once unlocked Example Display Instead of: “1 reward” Show: “10% off” “Free Trim” “Free Drink” This mirrors functionality already available on the Rewards Card, but should also be supported on the Stamp Card for consistency and clarity. Why This Matters Improves customer clarity and understanding Reduces staff explaining rewards verbally Makes the Stamp Card feel more valuable and intentional Encourages customers to complete stamps when rewards are clearly visible Aligns Stamp Cards with existing Rewards Card functionality Impact High — this directly improves customer experience, redemption clarity, and perceived value of loyalty programs, especially for non-technical users.

Implement a dashboard feature enabling agencies to enable or disable automatic subscription renewal through Stripe. This enhancement aims to reduce disputes from customers who fail to cancel their subscriptions before their current period ends. Such disputes negatively impact our Stripe account, even if resolved in our favor. Therefore, please address this issue. Stripe provides an API for this functionality, which can be readily implemented by BM.

We need Azerbaijani Language. We are Agency

Request to Update Referral Wording Please update the current wording “Share your card” shown on the referral site after clicking the referral link from the pass details to a clearer, benefit-focused message. Reason: The phrase “Share your card” can be misunderstood as sharing a personal or payment card with another person. Users may think they are giving someone access to their own membership, instead of simply inviting others to install their own digital loyalty card. This creates confusion about privacy, ownership, and how the referral process works. Proposed Wording: Spanish: • Refiere y gana recompensas English: • Refer and earn rewards This change will improve clarity, reduce user confusion, and better communicate the referral benefit on the referral site.

𝗧𝗵𝗶𝘀 𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝗮𝗹𝗹𝗼𝘄𝘀 𝘃𝗲𝗻𝘂𝗲𝘀 𝘄𝗶𝘁𝗵 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗣𝗢𝗦 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝘁𝗼 𝘂𝗻𝗹𝗼𝗰𝗸 𝘃𝗲𝗿𝗶𝗳𝗶𝗲𝗱, 𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲-𝗱𝗿𝗶𝘃𝗲𝗻 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘁𝗵𝗲 𝗰𝗼𝘀𝘁, 𝗱𝗲𝗹𝗮𝘆, 𝗼𝗿 𝗰𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆 𝗼𝗳 𝗣𝗢𝗦 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 — 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗳𝗿𝗼𝗺 𝘃𝗶𝘀𝗶𝘁 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗶𝗻𝘁𝗼 𝗿𝗲𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. By leveraging the receipt output they already produce, this feature enables 𝘃𝗲𝗿𝗶𝗳𝗶𝗲𝗱, 𝗽𝘂𝗿𝗰𝗵𝗮𝘀𝗲-𝗱𝗿𝗶𝘃𝗲𝗻 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝗾𝘂𝗶𝗿𝗶𝗻𝗴 𝗱𝗶𝗿𝗲𝗰𝘁 𝗣𝗢𝗦 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀. This removes one of the biggest blockers to loyalty adoption — 𝗣𝗢𝗦 𝗰𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆 — while transforming loyalty from a simple visit counter into a deep understanding of how customers actually buy. 𝗛𝗼𝘄 𝗜𝘁 𝗪𝗼𝗿𝗸𝘀 Venues already generate a receipt for every sale through their existing POS system. This feature simply adds a unique QR code to that receipt. When a customer scans the QR code: The system verifies the transaction The purchase is linked to the customer Loyalty is awarded automatically based on what was actually bought No POS integration is required because: The POS only needs to print a QR code The QR code references a secure transaction token All validation and loyalty logic happens outside the POS This shifts loyalty from manual, visit-based rewards to verified, purchase-driven intelligence — capturing spend, product preferences, and buying behaviour without changing how the venue operates. 𝙏𝙖𝙧𝙜𝙚𝙩 𝘼𝙪𝙙𝙞𝙚𝙣𝙘𝙚 This feature is designed for: Venues that already have a POS system and issue printed or digital receipts Including: Retail stores Hospitality venues Cafés & restaurants Multi-location chains Franchises 𝗡𝗼 𝗣𝗢𝗦 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁. 𝗡𝗼 𝗣𝗢𝗦 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁. 𝗡𝗼 𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝗰𝘆 𝗼𝗻 𝗣𝗢𝗦 𝘃𝗲𝗻𝗱𝗼𝗿𝘀. 𝘾𝙤𝙧𝙚 𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 𝘽𝙚𝙣𝙚𝙛𝙞𝙩𝙨 ✅ 𝗕𝗲𝗻𝗲𝗳𝗶𝘁 𝟭: 𝗘𝗹𝗶𝗺𝗶𝗻𝗮𝘁𝗲𝘀 𝗧𝗶𝗺𝗲-𝗖𝗼𝗻𝘀𝘂𝗺𝗶𝗻𝗴 𝗣𝗢𝗦 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 Problem today - POS integrations are: Expensive Slow to implement Highly fragmented Different for every POS vendor A major adoption blocker for SMBs and agencies This proposal solves that, Because: Every POS already prints a receipt Every receipt can print a QR code A QR code only needs to reference a transaction token ➡️ 𝗭𝗲𝗿𝗼 𝗱𝗶𝗿𝗲𝗰𝘁 𝗣𝗢𝗦 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱, this means: Faster onboarding Broader market compatibility Lower technical risk Easier agency rollout Immediate scalability 📌 𝗧𝗵𝗶𝘀 𝘀𝗶𝗻𝗴𝗹𝗲 𝗽𝗼𝗶𝗻𝘁 𝗮𝗹𝗼𝗻𝗲 𝗱𝗿𝗮𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝘀 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁 𝟮: 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝘀 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗟𝗼𝗴𝗶𝗰 (𝗛𝗨𝗚𝗘 𝗕𝗘𝗡𝗘𝗙𝗜𝗧), this feature moves loyalty from: “𝙏𝙝𝙖𝙣𝙠 𝙮𝙤𝙪 𝙛𝙤𝙧 𝙫𝙞𝙨𝙞𝙩𝙞𝙣𝙜” 𝙩𝙤 “𝙒𝙚 𝙪𝙣𝙙𝙚𝙧𝙨𝙩𝙖𝙣𝙙 𝙝𝙤𝙬 𝙮𝙤𝙪 𝙗𝙪𝙮.” This is a fundamental shift, not a feature tweak. Instead of rewarding: Presence Manual actions Staff discretion The system rewards: Verified transactions Spend behaviour Product preferences Purchase patterns 📌 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲, 𝗻𝗼𝘁 𝗴𝗲𝗻𝗲𝗿𝗼𝘀𝗶𝘁𝘆. 𝗕𝗢𝗢𝗬𝗔𝗛!!!!! 𝙒𝙝𝙮 𝙏𝙝𝙞𝙨 𝙈𝙖𝙩𝙩𝙚𝙧𝙨 - Traditional loyalty answers: Did the customer come back? 𝗧𝗵𝗶𝘀 𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝗮𝗻𝘀𝘄𝗲𝗿𝘀: What did they buy? How often? At what value? Which products matter? When should we engage them again? 𝗧𝗵𝗮𝘁 𝗶𝗻𝘀𝗶𝗴𝗵𝘁 𝗽𝗼𝘄𝗲𝗿𝘀: Smarter rewards Better margins Personalised communication Predictable retention 𝗧𝗵𝗶𝘀 𝗽𝗿𝗼𝗽𝗼𝘀𝗮𝗹: ✅ Requires no new hardware ✅ Avoids POS vendor dependencies ✅ Is backward compatible with existing loyalty ✅ Improves data quality dramatically ✅ Strengthens Richie’s intelligence layer ✅ Is attractive to agencies, franchises, and SMBs ✅ Scales across regions and industries 📌 𝙄𝙩’𝙨 𝙖 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙞𝙚𝙧, 𝙣𝙤𝙩 𝙖 𝙣𝙞𝙘𝙝𝙚 𝙛𝙚𝙖𝙩𝙪𝙧𝙚.

Boomerang prides itself on being able to do clever things like allow us to connect to Zapier/Make/Albato to customise exactly what we need, which is great. BUT there is a big usability BUG when default Boomerang behaviours that contradict that process can't be disabled. With one of my sub accounts, they need to BUY a yearly membership to immediately get a DISCOUNT that is set for the year. Because unfortunately BM Discount Cards can't be SOLD, and BM Membership Cards can link to SQUARE and give discount, I had no choice but to do it a custom way, which is: Customer BUYS BM Membership Card ALBATO issues them a BM Discount Card, and adds them to the SQUARE account as a discount member ALBATO sends SMS and EMAIL with the card install link for the DISCOUNT Card. This is all working great BUT the issue is, when they BUY the Membership card, once the $$ is processed, they still see the post-payment installation screen, even though I turned off the Google and Apple install buttons in the Card Settings. We need the option to turn this final screen OFF is we are issuing cards in other ways. See screenshot of post-payment installation screen - this was for a test card I recrerated on my test sub accout with the same settings. This is the page that needs a optin ti be e turned off. See screenshot of the actual BUY Membership page and how I edited the title to explain what they need to do BUT this is so clunky and even with this there some are clicking to install the card they are not meant to install. I note we already have this option: Link for redirection after card installation The user will be redirected to this URL after installing the card (the setting applies only to cards installed in Apple Wallet) If we could have something like that for this purpose eg "Disable the final post-payment installation screens and instead go here": and we can add a URL there?