Feature requests

Currently, when multiple rewards are configured within the stamp card, the business only sees that the customer has an accumulated or available benefit, without additional details. It would be ideal for the business to be able to clearly identify what benefit corresponds to the number of accumulated stamps. For example, for the system to indicate that: with 3 stamps the customer gets a discount, and with 6 stamps you receive a free product. In this way, the trade would have greater clarity about the specific benefit that should be applied in each case.

Add the ability to take photos of invoices when awarding points through the scanner app. This would help businesses without POS integrations maintain better staff oversight and transaction verification. Currently, staff must manually enter purchase amounts, but having invoice photos would provide visual proof of transactions and improve accountability. This feature would be especially valuable for businesses that don't use integrated systems like Toast POS and need better control over point allocation. Got to many clients asking for it . Thanks in Advance.

We would like to track and display a customer's loyalty-specific touch points over time within BM, then display them as a widget on the dashboard, and have a dedicated page too - so we can link it in the card info section and make it accessible to customers for one-click access their loyalty timeline and the steps due to reach their reward. See example in the attached screenshot image. Let's make it a visual representation of their points and rewards journey so far and makes it easy for them to understand.

The current BM scanner app is an okay solution, however relying on the camera of a device also present a series of challenges including requiring multiple attempts to get the camera to read the card. While in Kiosk mode, the scanner only allows us to choose from cameras, but it would be incredible if we had the option of selection a connected barcode scanner or "keyboard entry" type of solution since the barcode scanner converts the read into a text input. Even better would be to automatically submit the inputed text upon entry to reduce the need for the staff member to have to press enter afterwards, and then having to enter the transaction amount etc. However the ability to just enter the card data via external barcode scanner would be a massive help for scanning accuracy / the customer experience / and the experience for the business

A prospective client shared concerns about proceeding because scanning a card reveals too much personal information, like date of birth and phone number. She doesn’t want her staff seeing that information -- especially with the potential liability and safety concerns that could create. Also there's really no need for the manager's email and phone number to be constantly shown on the scanning app screen either. It would be incredibly helpful (if not almost mandatory) for optional settings to be created for the scanner screen to allow us to CHOOSE whether a customer or manager's DOB, email, and phone number is exposed. If a staff member needs to do a search based on email or phone, the card holder already has the option to verbally provide that or not... it shouldn't be immediately shown just because their card was scanned. Realistically, if the business owner needs to fine a customers information they can do so at their account level.

When a new sub-account is created, users are immediately greeted with a "Tell us about your company" popup that attempts to auto-generate loyalty cards based on the business profile using existing card snapshots. While the idea behind this is great in theory, it's causing real friction for our end users during onboarding. The main issues we're seeing: Most new users don't instinctively hit "Skip" when a popup appears as the very first thing after signing up, they assume it's a required step and try to complete it. The search and map functionality doesn't always work reliably (wrong location, map not centering on the selected business), the submission takes a long time to process (60+ seconds), and when it fails there's no clear error message. Even when it does work, the auto-generated cards are often incomplete (e.g. missing currency, wrong details) and need to be redone anyway. The result is that our new signups are getting stuck or frustrated before they even see the actual dashboard. We're noticing a decrease in activation rates that we believe is directly tied to this experience. What we'd like: A simple toggle at the whitelabel/agency level to completely disable this popup for sub-accounts. Let us control the onboarding experience for our users, we know our customers best and in many cases prefer to guide them through setup ourselves or let them explore the dashboard first.

Right now the text appears as a single text block which is really hard for users to read, and doesn't give a good look to the client. When client's see it, they prefer not to use it. If we can't do formatting, it would be useful to allow a link to the client's privacy policy on their website so they can manage it there.

Honestly shocked we don't have this data already. I'd like to know a ballpark of how many restaurants, coffee shops, nail salons, whatever have used Boomerangme. Would be very valuable to say that "Boomerangme supports X other businesses just like you and here's a case study of one (Dim Coffee case study)..."

Currently points for cards (like Cashback) can only be set to Unlimited or a fixed term from when each point is earned. I think it would be incredible to have an option to have a fixed term from when the LAST point was earned, as that would essentially indicate a customer/card not being used at all. This would do more to encourage someone to come back somewhat regularly, as opposed to someone who earns 1000 points in January, but then only earns 100 pts every other month from that point on... They shouldn't be forced to use the 1000 points within a set period of time, but we also may not want the points to be unlimited should the customer believe they can just return years later etc which also defeats the purpose.