Don't allow managers to see all customers data in other locations
closed
A
Anwer
When I assign a manager to a location he can see all
customers
in other location while he do searching for a customer on scanner app
. Please only show customers in location that manager
assigned to. Also, when he login to dashboard as a manager he should show only
cards
in his locations and customers in that location only as well.All cards the customer subscribed to shouldn't appear to the manager only the
cards
assigned to him:)It's a killer to my business, I have
two brands
how a manger from a brand see customers' data and cards in other brand.You don't allow managers to add points or redeem points in other locations it's great, but managers shouldn't see customers' data as well in other locations. It's very important.
armand
Yes this is important . I agree manager should only see that the card that they were assingned too.
Daniel
A Fidelix Club Steve Rehmat Tomo TheDoorShield mose Kim Toma Kassab Craig Feroze Francisco Jack Ksenia NAG OC armand store card Odai Kavir Host SEBASTIAN Jimmy Lim Josh Hermann Simo Saad Anwer Amanda Nadezhda Nagaeva
Your input is required here please!
It makes so much sense to limit access of managers to specific card(s) in a typical case with 2 branches within a subaccount. BM decision makes it illegal to sell due to data privacy concerns.
It is crucial to understand that single cards from different businesses within our main account has now been cut off as our revenue stream. And also the capability to sell to brands with 2 locations, as the managers will have access to all customer data. I do not know how to express this more diplomatically, but this is....
yes you need it for the franchise plan but also in the agency plan
Nadezhda Nagaeva
Thank you for reaching out with your concern. We understand how important it is to keep customer data and cards restricted to specific locations, especially when managing multiple brands.
To achieve the level of separation you need, we recommend upgrading to the Franchise plan. This plan is specifically designed to help businesses with multiple locations by allowing complete separation of managers by branches. With the Franchise plan, managers will only have access to customers, cards, and data within their assigned locations, ensuring that data remains isolated across different brands and branches.
Daniel
Nadezhda Nagaeva but Mike promissed to implement it on (sub) account level, since the feature was already there but not correctly implemented.
Managers can be assigned to card, why not give us the possibility to limit access to the cards clientbase
We will run into legal issues GDPR and it makes so much sense on business level to have the possibility to restrict this. Even better would be a separate permission or a new user type.
please do not ignore user requests
Daniel
Nadezhda Nagaeva
3 suggestions to improve the collaboration with canny
- when feature request is completed, create a short 1 min video to show us how it was implemented and link to the FR. I find the current changelog too crypto and disconnected
- when closing FR, comment with details (don’t just closed them, it’s perceived bad) or move them to a backlog
- Under review/ planned status for 12 months is not very transparent
Thank you for your attention
Daniel
i just tested it - it's not implemented for agency. Support told me it was implemented only for the franchise plan.
Nadezhda Nagaeva this is actually not our request.
In my understanding a franchise is one brand,so seing customer data of another location is not cool but not a threat to the business as it stays in the brand.
What we requested poses a serious threat to our business, as any manager can see customerdata of any other brand and competitor.
m
mose
I agree but it seems like they are not listening to us, they closed our request without any explanation, it doesn't seem fair to me!
Daniel
mose please support my post on facebook
3 suggestions to improve the collaboration with canny
- when feature request is completed, create a short 1 min video to show us how it was implemented and link to the FR. I find the current changelog too crypto and disconnected
- when closing FR, comment with details (don’t just closed them, it’s perceived bad) or move them to a backlog
- Under review/ planned status for 12 months is not very transparent
Thank you for your attention Mike Nosov
Fidelix Club
This was closed, someone knows if this issue was solved? cause I still seeing all the data of different locations
Daniel
Fidelix Club please support my post on facebook
3 suggestions to improve the collaboration with canny
- when feature request is completed, create a short 1 min video to show us how it was implemented and link to the FR. I find the current changelog too crypto and disconnected
- when closing FR, comment with details (don’t just closed them, it’s perceived bad) or move them to a backlog
- Under review/ planned status for 12 months is not very transparent
Thank you for your attention @Mike Nosov
Nadezhda Nagaeva
closed
Daniel
Nadezhda Nagaeva please consider my suggestions on facebook
3 suggestions to improve the collaboration with canny
- when feature request is completed, create a short 1 min video to show us how it was implemented and link to the FR. I find the current changelog too crypto and disconnected
- when closing FR, comment with details (don’t just closed them, it’s perceived bad) or move them to a backlog
- Under review/ planned status for 12 months is not very transparent
Thank you for your attention @Mike Nosov
m
mose
that managers can only see the customers of their entrusted card...
urgent please!!!
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