Webhook for SMS Sending for Card Recovery
closed
A
Alex
Could you please create a webhook for the following event:
Event: User submits information to create a card, but it is determined that the card already exists. This will trigger the Card Recovery Flow. And here is "the place" for webhook.
Request Body:
User Phone Number
SMS Code
If webhook is set up, don't trigger Twilio flow.
This implementation will allow us to utilize any SMS gateway with Zapier-like tools.
Thank you!
Nadezhda Nagaeva
closed
Nadezhda Nagaeva
Thank you for your suggestion and for providing a clear description of the desired flow.
At this time, we are not planning to support external webhook handling for SMS delivery in the card recovery process. SMS verification is a critical component of our security and anti-fraud systems, and we cannot delegate this step to external services without compromising control over the verification process.
Additionally, it’s important to note how the current system works:
If Twilio is not connected, the card recovery flow will not request an SMS code at all.
If Twilio is connected, the system will expect a code from Twilio and will not accept externally generated codes.
This approach ensures that all SMS verification remains secure and consistent across all clients and use cases.
We appreciate your understanding and your continued feedback.
Titouan Albouy
Same for campaign sent on v2 :)