Richie AI Name - ⚠️ Immediate Brand Impact Concern
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Beeg Stor
Hi, Is there any plan to change the name Richie AI within sub-accounts?
Few Clients actively search online, and Richie is directly associated with Boomerang. This creates confusion and puts us at a disadvantage, which is NOT a FAIR approach.
This matter is urgent and requires immediate attention. Please advise on the next steps as soon as possible to change the name within Agencies sub account.
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Sabina Zainullina
Hi, thank you for raising this. We completely understand your concern.
This task has already been added to our development queue and marked as a high priority. We agree that brand clarity within agency sub-accounts is important and that this can create confusion for clients.
Our team is reviewing the best approach to enable renaming, and we will share next steps as soon as we have an update.
Thank you for your patience.
– Sabina from Boomerang
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PV
Sabina Zainullina: The same should be done for card names, scanner app, managers, and a few other features.
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sleepyhead
Upvoting this. This is a vital feature for scalability. As an agency, our value proposition relies on maintaining our own branding. The presence of 'Richie AI' creates confusion for clients and forces us to explain third-party involvement. Making this 100% white-label is essential for maintaining client trust