Redeem and add points/stamps without re-scanning customers card
E
Emi Brooks
This is still my clients #1 feature request after 2 years. It is also the first thing new clients ask about straight after demos.
My clients find it tedious to scan the card twice.
Because once the card is scanned, they redeem points, it defaults to the scanner/search customers screen. So they re-scan it and add points. It leaves the customers confused though, because they think the transaction is over and puts their phone back in the pocket.
Why?
My clients wants to keep the customers engaged, so all of my clients has the policy of allowing customers to redeem and add points on the same transaction. We tested both and the results of every customer leaving with an incentive to come back, works as is they are leaving with a gift card. Happy customers returning within the expiration window.
However as described, the task of scanning the card twice is tedious and leads to confusion. This is, without a doubt the number 1 thing that slows down my clients transactions in store.
How?
Maybe it's possible to add the setting "✅ Redemption and accrual on same transaction" on the scanner app or on the card template.
Daniel
Addition to feature request
I am so glad you implemented the Kiosk mode it will hopefully make the live much simpler of so many merchants.
Question: Is there a video for the us to understand how you think it will be used in case the merchant needs to give more than one stamp?
Imagine the case a customer buys 3 coffees (auto-accrual is set to 1 stamp). Will the manager have to scan 3 times?
Would it not be cooler if the merchant scans the card in kiosk mode he sees the scanner app plus a numbered where he can click (1,2,3) and then automaticall the customer gets 4 stamps without additional confirmation. Currently in Kiosk mode we see only the camera in full screen, why? Is there a technical limitation?
So I see 2 use-cases here to have it implemented correctly:
- Manager scans card for the purchase of 1 coffee, customer gets 1 stamp without confirmation (implemented cool)
- Manager sells 3 coffee, when he scans the card and does nothing more, customer gets 1 stamp. Manager needs to scan the card 2x more, including the configured waiting time to give the 3 stamps to the customer, that is not the best implementation for this use case
- Manager sells 3 coffee, scans the customer card and sees a numbered, where he clicks on number 3 (TOTAL AMOUNT OF STAMP). The buttons are very big to avoid mistakes. No additional confirmation is required. But a correction option is shown for 10 seconds where he could make the correction. Otherwise stamps are added automatically to the clients card.
Daniel
partly implemented. Currently you can only configure a default value for auto-accrual. So when 1 Stamp is configured manager needs to scan 3 times to give 3 stamps, would be so much cooler to show an interface where manager can chose how many stamps to auto accru.
Currently the implementaion was done with a device+scanner implemenation so fully automated. Any Cafe I talk to just want a simple way fo accrue 1+n stamps with just 2 clicks
- scan
- select amount of stamps
- done
-> show possibility to correct wrong amount within a specifc timeframe
Simple and effective implementaion.
the current implementaion does only cove the usecase of auto-accrue- fix amount of stamps
Chris
Love it.
Daniel
Great Idee