Plan Downgrade & Card Deactivation
in progress
NAG OC
Hello,
I've noticed a potential issue in the platform. When a client downgrades from the Grow/Business plan to the Basic plan, they still have access to all their cards from the Grow plan.
Could you please address this and implement a process where clients are prompted to select which card they want to keep when downgrading? The remaining cards should be automatically deactivated and can only be reactivated if they upgrade their plan back to the Grow or Business plan.
Thanks for your help!
Nadezhda Nagaeva
in progress
Nadezhda Nagaeva
planned
Nadezhda Nagaeva
under review
NAG OC
Could you also check the White Label features? One of the members mentioned that the issue is also occurring with White Label features when downgrading from a business plan to a grow or basic plan.
Sergey
NAG OC Yes, after downgrading from the business plan, it is still possible to set up a white label with any other downgraded plan.