Martin
I'm currently configuring a Points Card, and I'd appreciate your clarification on how the point logic works across different options.
Here are a few points that are unclear:
  1. When I select "Spend" as the reward program (e.g., 1€ = 10 points), I can define how points are earned. But then, there's a second section labeled "How do you want to reward your customers?" — am I required to fill this out as well for the program to work?
If so, I assume this section is used to define the rewards customers can unlock with their points (e.g., 70 points = free item), correct?
  1. When selecting "Visit", the flow is similar — I define how many points are earned per visit, and again I’m asked to define rewards. Can you confirm that both sections are required here too?
  2. Most importantly, when using the Points card type and I go directly to the “How do you want to reward your customers?” section — it’s unclear where I’m supposed to define what one point equals.
In this case, if I don’t select “Spend” or “Visit,” how does the system assign points? Is it assumed.
Would it be possible to make this clearer in the UI — perhaps by guiding users to choose a point-earning method before allowing reward setup?
Thanks in advance for your help.